PREAMBLE

As provided in Decree-Law 13/2020 of May 18, Article 25, Fuengirola Beach Apartments has this “Internal Regulations” which establishes the policy, rules, and obligations to be observed by all users during their stay, hereinafter called clients, as well as by persons attending events held within its facilities.

The Regulations apply to all spaces and areas of the establishment, whether for exclusive or common use, without distinction.

The Regulations are available to clients at reception and may be consulted at any time, as well as on the website.

Ignorance of these Regulations does not exempt from compliance, and they remain in force until modified or replaced by another.

The rules and prohibitions developed in this Regulation are mandatory and do not exclude other similar behaviors not listed herein.

Infractions may be corrected immediately and, if applicable, sanctioned according to current labor, civil, or criminal law, independently of any other responsibilities incurred by offenders.

For additional information, clients may contact reception, whose staff together with management are responsible for providing information, advice, and guidance regarding the establishment’s internal measures. This Regulation is governed by Spanish law and based on current legislation.

Although this Regulation is translated into English, **only the Spanish text is legally binding** and prevails in case of any difference in interpretation or other matters.

I. Admission Conditions and Requirements.

Article 1. Admission Conditions.

This hotel is open to the public, and access to its facilities, accommodation units, common areas, and services is free and exclusively for staying clients, subject only to legal provisions and the rules of this regulation.

Access and stay may be denied in the following cases:

• Lack of accommodation or facility capacity.
• Persons not registered as apartment users, i.e., those not listed as staying clients and/or who have not completed and signed the “traveler registration form” with all required data according to Organic Law 4/2015 of March 30 on Citizen Security, and Ministry Order INT/321/2021 of March 31 regarding hotel and similar registries.
• Refusal to pay for services or requested charges.
• Damage, deterioration, or theft of installations, objects, goods, services, and/or supplies, or of other clients’ property.
• Violent or aggressive behaviour, carrying weapons or objects that can be used as such, drug use or possession, wearing symbols inciting violence, racism, and/or xenophobia, and performing or promoting discriminatory acts or endangering or disturbing other clients.
• Disrespect towards staff and/or other clients.
• Failure to meet admission requirements.

If any of these occur, staff may request the client to leave after payment of pending charges.

The establishment may seek police assistance to remove clients violating this regulation or unregistered persons attempting access.

Access will not be restricted based on sex, disability (with or without guide dog), religion, sexual orientation, opinion, or any other personal or social circumstance.

Article 2. Admission Requirements.

The admission requirements are:

• Must be of legal age.
The establishment will not accommodate minors arriving alone.
• Completion and signature of the traveler registration form; all persons over 14 must present a valid official ID.

II. Check-in and Stay Registration.

Article 3. Check-in Registration.

Reception will process all necessary registration procedures for anyone using accommodation units, common areas, and, where applicable, additional services offered by the establishment.

o Traveler Registration Form.

All persons over 14 must present valid ID for registration. Data will be communicated to authorities per Order INT/321/2021.

Fuengirola Beach Tourist Apartments allows prior submission via online check-in but is not responsible for false or incomplete information provided.

o Admission Document (Welcome).

Once registered, the establishment will issue a document indicating name, unit number, check-in/check-out dates, and price.

Clients may voluntarily provide an email address for client management and/or marketing purposes, with explicit consent.

The document also informs about this regulation and presents the main rules of services provided by Fuengirola Beach.

These documents must be signed manually or digitally to formalize registration, confirming the accuracy of the information and acceptance of terms.

Documents will be delivered in paper or by email and serve as proof of client status when requested by staff.

Personal data collected will be processed according to current data protection regulations.

Accommodation is non-transferable; unregistered persons are not allowed to enter or stay.

Article 4. Billing and Payment.

Billing is per night; the minimum charge is one night, considered completed at 12:00 the following day.

Accepted payment methods: cash, Visa, MasterCard, American Express. Cash payments cannot exceed €1,000 per current regulations.

Clients must pay for accommodation upon arrival and for additional services when presented with the corresponding ticket or invoice.

Invoices issued only for services contracted directly with the establishment.

Early departure does not exempt full payment.

Article 5. Payment Guarantee and Deposit.

Fuengirola Beach may request a credit card at arrival or reservation, including for voucher clients, to guarantee additional services or cover damages. If not provided, a €300 security deposit will be required.

The establishment reserves the right to use the deposit or charge the card for damages, deterioration, theft, or unpaid services.

Article 6. Occupancy Period and Number of Persons per Unit.

Apartments must be used according to reserved nights.

Occupancy starts at 14:00 on the first day and ends at 12:00 on the departure date.

During peak periods, check-in may be delayed by up to 3 hours; common areas remain accessible.

Extended occupancy incurs an additional night charge. Additional nights possible by prior agreement and subject to availability. Refunds for early departures are at the establishment’s discretion.

Exceeding the reserved occupancy will be charged according to actual usage.

Safety limits: max 2 persons in double rooms, 4 in one-bedroom apartments and suites, 6 in two-bedroom apartments.

Clients with babies (0–2 years) may request a crib, subject to availability, free of charge.

III. Operation of Provided Services.

Article 7. Luggage Storage.

A storage room is available at reception before check-in or after check-out. Access must be requested in advance and the area is video-monitored.

This service is voluntary; the hotel acts only as temporary custodian. Not responsible for loss, damage, theft, or deterioration. Clients advised to keep valuables with them.

Article 8. Safe Service.

Each apartment has a safe available upon request. The hotel is not responsible for items or money not deposited in the safe.

Article 9. Pool Towel Service.

Towels available for the pool for the duration of stay; exchange daily at no extra cost.

Apartment towels and linens cannot be used outside.

Article 10. Laundry Service.

Self-service laundry in the basement, operated externally. Conditions, prices, and schedules at reception.

The hotel is not responsible for shrinkage, color changes, damage, or lost items.

Article 11. Gym Service.

Free for clients. Only for persons over 16 with towel, appropriate clothing, and footwear.

Article 12. Bar Service.

Two dining points exclusive for clients. Seasonal hours. Payment in cash or Visa/MasterCard.

Staff may refuse alcohol service if consumption is irresponsible.

Article 13. Pool Service.

Free and exclusive to clients. Hours displayed; may vary seasonally. Rules: no unsafe inflatables, no loud music, no balls outside court, no inverted diving, shower and swimsuit required, no diapers.

Food/drinks not purchased in the establishment prohibited outside apartments. Lifeguard supervision. Minors must be accompanied by an adult.

Article 14. Meeting Room.

Rental possible after formalities at reception. Illegal, noisy, harmful, or dangerous activities prohibited. Non-compliance results in expulsion and contract termination.

IV. Conduct Rules.

Article 15. Smoking.

The establishment is a smoke-free environment, including all apartments. Smoking only permitted outdoors. Smoke detectors installed.

Non-compliance may result in expulsion, reporting, and/or compensation.

Article 16. Pets.

Pets are prohibited except guide dogs, per favorable resolution of 05/12/2023. The owner is fully responsible for any damage caused.

Article 17. Lost Items.

Items found after check-out or expulsion are stored for a maximum of 6 months. Afterwards, the establishment may dispose of them. Retrieval requires ID or delivery costs paid by client.

Article 18. Use of Facilities.

Silence must be observed from 00:00 in hallways and apartments. Electronic devices should be kept at low volume.

Photography or video of other clients, especially minors or disabled persons, is prohibited without consent. Staff may only be photographed with consent.

Elevators: minors may not use without an accompanying adult. Proper attire required. Security cameras installed for client safety; images may be provided to authorities.

V. Complaints.

A complaint book is available to clients. Filing a complaint does not exempt from payment.

VI. Privacy and Data Management Policy.

Castle Beach S.L will process client personal data automatically in compliance with current law. Detailed information available at www.fuengirolabeach.com.

VII. Safety.

All facilities and services are equipped with safety measures. If any service or facility poses a potential risk to health or physical integrity, clients should contact reception.

Emergency instructions, evacuation routes, and fire-fighting equipment are available. Clients must follow staff instructions in case of emergency.