INTERNAL RULES AND REGULATIONS

Preamble

As stipulated in article 25 of Decree-Law 13/2020 of May 18, the Fuengirola Beach apartments have these "Internal Rules and Regulations" which set out the policies, norms, and rules that must be complied with by users during their stay, hereinafter referred to as guests, as well as by persons attending events held within its facilities.

These Regulations shall apply in all spaces and areas of the establishment, whether for exclusive or common use, without any distinction.

The Regulations are available to guests at the reception desk, may be consulted at any time, and are also available on the website.

Ignorance of these regulations does not exempt from compliance, and they shall remain in continuous effect until modified or replaced by another.

The rules and prohibitions set forth in these Regulations are mandatory and are not intended to exclude other similar conduct not explicitly stated herein.

Infractions may be corrected immediately and, where applicable, sanctioned in accordance with current labor, civil, or criminal law, regardless of any other liabilities the offenders may incur.

Should guests require additional information, they may contact reception. Its staff, together with management, are responsible for or the points of contact regarding the establishment's internal measures, information, and advice. These Regulations are governed by Spanish law and are based on current norms and legislation.

Although these Regulations are translated into English, only the Spanish text is legally binding and prevails in the event of any difference in interpretation or otherwise.

I. Admission Conditions and Requirements

Article 1. Admission Conditions

This hotel establishment is for public use, and access to its facilities, accommodation units, common areas, and services is free and for the exclusive use of registered guests, with no restrictions other than those derived from legal provisions and the rules of these regulations.

Access and permanence of persons may be denied in the following cases:

- Lack of capacity in the accommodation or facilities.

- Persons not using the apartments, i.e., all those who are not registered as guests and/or who, if they were, have not complied with the legal obligation to complete and sign the "guest registration form" with all required data in accordance with the provisions of Organic Law 4/2015 of March 30, on the Protection of Citizen Security, and Ministry of the Interior Order INT/321/2021 of March 31, on guest registration books and entry forms in hospitality and similar establishments.

- Refusal to pay for services and/or provisions when payment is requested.

- For the deterioration, damage, or total or partial theft of the hotel's facilities, objects, property, services and/or supplies, or that of any other guest.

- Engaging in violent or aggressive behavior, carrying weapons or objects that could be used as such, consuming and/or possessing drugs, wearing or displaying symbols that incite violence, racism and/or xenophobia, as well as carrying out or encouraging discriminatory acts and situations of danger or nuisance to other guests.

- Disrespect towards staff and/or other guests.

- Failure to comply with admission requirements.

When the circumstances and cases mentioned above occur, the responsible personnel may require the person to leave the premises, subject, where applicable, to prior payment of any outstanding bills.

The establishment may request the assistance of law enforcement agents to evict from its premises guests who breach these regulations and also, where applicable, persons who are not registered as users and attempt to access or remain within.

Likewise, it is expressly stated that free access to the facilities and services of this hotel establishment will not be denied or restricted on grounds of sex, disability (with or without a guide dog), religion, sexual orientation, opinion, or any other personal or social circumstance.

Article 2. Admission Requirements

- Legal age. The establishment will refrain from accommodating minors who arrive alone.

- Completion and signing of the guest registration form, for which an official identification document must be presented by all persons over 14 years of age.

II. Check-in and Stay

Article 3. Check-in

At reception, the necessary procedures for the registration and admission of all persons wishing to use the accommodation units, common facilities, and, where applicable, the complementary services offered by the establishment and detailed in these regulations will be carried out.

o Guest Registration Form

All persons over 14 years of age must present a valid identification document for registration on the guest registration form. The identifying information provided will be communicated to the competent authorities in compliance with Ministerial Order INT/321/2021 of March 31.

Fuengirola Beach Apartamentos Turísticos offers the possibility of providing this information prior to arrival through Online Check-In; however, it is not responsible for any false or incomplete information that the guest may provide.

o Admission Document (Welcome)

Once the person is registered, this establishment will generate an admission document containing the name, assigned accommodation unit number, arrival date, departure date, and price.

Email addresses may be provided voluntarily for the sole purpose of guest management and/or commercial prospecting, for which express acceptance will be requested.

This document will also inform of the existence of these regulations and will show the most prominent rules of the services provided by Fuengirola Beach contained therein.

These documents must be signed (manually or digitally) in person and unavoidably to formalize registration and admission, thereby confirming that the information provided is true and that the terms and conditions expressed in the document and these regulations are accepted.

The documents will be delivered to the guest in paper format or sent via email and will serve to prove guest status when requested by the establishment's staff, who are empowered to do so at any time.

The personal data collected will be processed and retained by Fuengirola Beach in full compliance with current data protection regulations.

Accommodation is non-transferable, so accommodation will be denied to guests who do not meet these registration requirements. Likewise, entry and permanence in the establishment will be prohibited for any person not registered.

Article 4. Invoicing and Payment

Accommodation rates are billed per day and per number of overnight stays. The minimum billing for accommodation shall be the amount of one overnight stay, this being understood as ending at 12:00 noon on the day following check-in.

Accepted payment methods are cash and/or Visa, MasterCard, or American Express credit or debit cards. Cash payments cannot exceed the amount of €1,000.00 in accordance with current regulations.

The guest is obliged to pay the amount for the contracted accommodation services upon presentation of the invoice, which will be upon arrival, and to pay for complementary services at the time the corresponding ticket or invoice is presented.

Invoices will only be provided for accommodations and services contracted directly with the establishment.

Early departure of the guest before the end of the contracted stay does not exempt them from payment for the total number of days reserved.

Article 5. Payment Guarantee and Deposit

Fuengirola Beach may request a credit card number from the guest upon arrival or at the time of booking. This request may also be extended to guests with vouchers, to guarantee payment for extra services, as well as to cover damages that may occur to the facilities, furniture, and elements of the establishment due to negligence or misuse. If a card is not provided, a security deposit of €300 will be required.

Fuengirola Beach reserves the right, in the event of any damage, deterioration, or theft caused to the apartment or any other facility, as well as non-payment for services, to use the deposit or charge the corresponding compensation to the credit card.

Article 6. Occupancy Period and Number of Persons per Accommodation Unit

The apartments must be used based on the number of nights reserved.

Occupation of the accommodation unit begins at 2:00 p.m. on the first day of the contracted period and ends at 12:00 noon on the day indicated as the departure date.

During peak occupancy periods, the availability of the apartment for the guest may be delayed by up to three hours. In any case, access to common facilities is possible from the moment of arrival at the establishment.

Extending the occupation of the apartment beyond the contracted time will incur the obligation to pay the amount for one additional day. The guest may stay for more days than specified in the admission document, provided there is prior agreement based on availability. It is the establishment's decision whether or not to apply refunds for early departures or reduced stays.

As a general rule, the stay of persons in an apartment exceeding the contracted number will not be permitted; otherwise, the rate set for the actual number of persons using the apartment will be charged.

For safety reasons, occupancy exceeding two persons in double rooms, four persons in one-bedroom apartments and suites, and six persons in two-bedroom apartments is not permitted.

Guests staying with babies aged 0 to 2 years may request a crib, subject to availability, at no additional cost.

III. Operation of Services Provided

Article 7. Luggage Storage

The establishment has a luggage room located at reception, intended for the temporary deposit of suitcases before check-in time or after check-out from the apartments. Access to the luggage storage must be requested in advance at reception, and this area is under video surveillance.

Use of this service is voluntary, and the hotel acts only as a temporary depositary for personal items and luggage. No responsibility is assumed for loss, damage, theft, or deterioration of deposited items; therefore, guests are recommended to keep their valuables with them at all times.

Article 8. Safe Deposit Box Service

Each apartment has a safe available for guests upon prior rental at reception. Fuengirola Beach is not responsible for any type of robbery, theft, or loss of objects or sums of money not deposited, against a receipt, in said safe.

Article 9. Pool Towel Service

The establishment provides its guests with a towel rental service for use in the pool area. The cost of this service is for the entire stay, with the possibility of exchanging them daily at no additional cost.

The use of towels and other garments from the apartments is prohibited for external use.

Article 10. Laundry Service

On the basement floor of the building, there is a self-service laundry for guest use. This service is provided by an external company to Fuengirola Beach, and conditions, prices, and hours can be consulted at reception.

Fuengirola Beach is not responsible for garments that, due to their usage conditions or composition, shrink, discolor, or deteriorate. Nor is it responsible for garments that are forgotten and/or disappear due to lack of custody by their owners.

Article 11. Gym Service

The establishment has this facility for the free use of its guests. For safety reasons, its use is only permitted for those over 16 years of age, provided with a towel, appropriate clothing, and sports footwear.

Article 12. Bar Service

Fuengirola Beach Apartamentos Turísticos has two dining outlets with access and use exclusive to its guests. Opening hours for use and enjoyment may vary depending on the season throughout the year, and the establishment reserves the right not to admit guests outside these hours, when maximum authorized capacities are exceeded, or when admission requirements are not met.

Payment for consumption will be made upon presentation of the ticket, and directly, via cash or Visa or MasterCard credit/debit cards.

Hotel staff may refuse to serve alcoholic beverages to guests who are not drinking responsibly.

Article 13. Pool Service

Its use and enjoyment are free and exclusive to registered guests. Opening and closing times are indicated at the entrance and may vary throughout the year depending on the season. Conditions of use are posted and detailed below.

Use of the pools is prohibited after the estimated closing time to begin the water cleaning and chlorination process. The establishment is not liable for any injury or damage caused to persons or their belongings due to disregarding this schedule.

The use of inflatable items not related to survival, the use of music players or devices at a volume that disturbs the rest of other guests, playing with balls or similar items in any area other than the multi-sports court, diving into the pool headfirst, or using the pools without showering beforehand, always wearing swimwear and without using diapers, is prohibited.

Consumption of beverages and food not purchased at the establishment is prohibited outside the apartments. Bringing coolers or glass items and consuming food in the pools and gardens is prohibited, except in areas under bar control for hygiene reasons.

The pools have a lifeguard service throughout their opening hours.

Minors must be accompanied by an adult at all times, and it is the adult's responsibility to ensure that minors do not use the pools when the lifeguard is not present.

Article 14. Meeting Room

Rental of this space is available to any individual or legal entity, with all necessary procedures for contracting carried out with the person responsible for the reception department and/or management.

The assignment of the space does not exempt from carrying out only activities compatible with the law; illegal, noisy, disturbing, unhygienic, dangerous, and/or harmful activities are prohibited. The activity to be carried out must be communicated in advance, and non-compliance or lack of solvency will lead to eviction and termination of the rental contract.

IV. Coexistence Rules

Article 15. Smoking

This establishment is a "smoke-free environment," therefore smoking is prohibited throughout the building, with the smoke-free area extending to all apartments.

Smoking is only permitted in the exterior areas of the hotel. All apartments and common areas are equipped with smoke detectors.

If a guest smokes in the apartment or in any common area, they may be prevented from staying, reported, and/or held liable for damages and losses.

Article 16. Access for Animals

Pursuant to the favorable resolution granted by the Fuengirola City Council dated 05/12/2023, access and/or permanence of persons accompanied by pets is prohibited, except for persons accompanied by guide dogs.

In any case, the person who brings in an animal will be jointly and severally liable for all deterioration, damage, or breakage caused by the animals to the property, assets, and/or facilities of the hotel and/or other guests.

Article 17. Lost and Found Items

Items found in the apartments or other common areas after the stay has ended will be held for a maximum period of 6 months from the departure date.

The same procedure will apply to belongings in the event of eviction and/or expulsion from the establishment due to non-payment or breach of regulations.

After this period, the establishment may freely dispose of unclaimed belongings.

If claimed, items will be available for the guest to collect at reception upon proof of identity or for shipment after payment of transport costs by the guest.

18. Rules of Use

Silence: From 12:00 a.m. onwards, due silence must be observed in the hallways and apartments in order not to disturb the rest of other users. This time may be extended during high season, with the closing time of the main bar governing this rule.

Likewise, if using electronic devices in any common area, it is requested to do so at minimum volume or in silent mode out of respect for other guests.

Image Capture: Taking photographs or videos in which other guests appear is prohibited, especially if they are minors, persons in swimwear, or persons with disabilities.

Likewise, taking photographs or videos of the establishment's staff in the exercise of their duties is prohibited, except with express consent.

Any unauthorized use or publication of the image of a guest or staff member may constitute a crime.

Elevators: Minors are not permitted to use elevators unaccompanied by a responsible adult.

Attire: Wandering through common spaces and areas without footwear, while wet, or bare-chested is not permitted.

Security Cameras: In order to guarantee the safety, privacy, and tranquility of the guests of this establishment, permanent recording devices are installed in gardens, hallways, and common areas, and these images may be made available to the authorities in cases provided by law.

V. Complaints

This establishment has a complaints and claims book available to guests upon request.

Filing a complaint does not exempt from payment obligations.

VI. Privacy Policy and Data Management

In order to comply with legal obligations, Castle Beach S.L. will process the personal data of its clients automatically and undertakes to comply with current legislation regarding automated data processing.

Detailed and complete information on data protection can be found at www.fuengirolabeach.com.

VII. Safety

All facilities and services of our establishment are equipped with measures that promote or guarantee safety at all times.

However, if you believe that the use of any facility or service could pose any risk to your health or physical integrity, we strongly urge you to contact reception and inform us, clarifying any questions you may have in this regard.

In any case, if you have doubts about whether the use of any facility or service could pose risks to your health or physical integrity, opt for another service or facility.

The guest has at their disposal instructions on how to act in case of emergency, as well as signage for evacuation routes and fire-fighting equipment. In case of emergency, they must follow any additional instructions given by the establishment's staff.